Terms and Conditions
Training Services
These Terms and Conditions apply to the purchase and delivery of NovaSQ training services (Services). By confirming a booking inwriting, you (the Client) agree to these Terms.
1. Provider details
Provider: NovaSQ Pty Ltd (NovaSQ)
ABN: 34 693 165 114
Address: 470 St Kilda Road, Melbourne VIC 3004,Australia
Email: info@novasq.com.au
2. Services
2.1 NovaSQ provides on-site training workshops and related materials as described on the NovaSQ website and in the written booking confirmation (Booking Confirmation).
2.2 Unless agreed otherwise in writing, the standard delivery format for the workshop is two half-day on-site sessions.
2.3 Participant limits: The Services are provided for a maximum number of participants as specified in the Booking Confirmation. Additional participants require NovaSQ’s prior written agreement and may incur additional fees.
3. Booking and acceptance
3.1 A booking is confirmed when the Client accepts the Booking Confirmation in writing and pays the required deposit.
3.2 Dates are not secured until NovaSQ has received both written acceptance and the deposit.
4. Fees and invoicing
4.1 Fees are quoted on request and confirmed in the Booking Confirmation.
4.2 Unless agreed otherwise in writing, payment is split:50% deposit to secure dates; 50% invoiced after delivery (payable within 14days).
5. Travel and expenses
5.1 Where the Services require travel outside NovaSQ's usual base, unless agreed otherwise in writing, the Client is responsible for organising and paying for all travel and related expenses. The arrangements and costs should be discussed with and approved prior to booking by NovaSQ on a case-by--case basis.
5.2 If any travel is booked or incurred with the Client’s approval and is later changed or cancelled (including due to a Client-requested reschedule or cancellation), the Client remains responsible for any non-refundable costs and any change or cancellation fees.
6. Rescheduling
6.1 The Client may request to reschedule with at least 1 business day notice. NovaSQ will use reasonable efforts to accommodate new dates, subject to availability.
7. Cancellation (before the workshop)
7.1 Cancellation more than 1 business day before start: Full refund of deposit.
7.2 Cancellation within 1 business day (or non-attendance): NovaSQ refunds the deposit less a $500 administration and loss-of-opportunity fee.
7.3 Any non-refundable travel costs already incurred remain payable by the Client.
8. NovaSQ guarantee (after Session 1)
8.1 NovaSQ offers a practical, risk-managed way to trial the workshop.
8.2 If, at the end of Session 1, the Client decides the workshop does not align with their goals, they may elect not to proceed with Session 2.
8.3 Notification Cutoff: To invoke this guarantee, the Client must notify NovaSQ in writing no later than 5:00 PM (local time at the delivery site) on the day Session 1 is completed, and in all cases prior to the commencement of Session 2.
8.4 In that case:
- NovaSQ will not deliver Session 2;
- NovaSQ will provide a 100% refund of the deposit;
- No further fees will be invoiced for Session 2;
- Approved travel expenses already incurred remain payable by the Client.
8.5 This guarantee does not apply where Session 1 cannot proceed due to Client-side issues (e.g., venue access failure or participant non-attendance).
9. Client responsibilities & IT readiness
9.1 The Client will provide a suitable on-site environment(room, seating, screen/projector, Wi-Fi).
9.2 Participants must bring a laptop and have access to required AI tools and LinkedIn.
9.3 IT readiness: The Client is responsible for ensuring internal IT policies and network security allow participants to access AI tools. Inability to conduct exercises due to firewall or access issues remains the Client’s responsibility and does not qualify for a refund under Section 8.
10. Substitution of attendees
10.1 Attendees may be substituted at any time; the Client is responsible for ensuring substitutes complete any required pre-work.
11. No recording
11.1 Sessions must not be recorded by the Client or participants.
12. Intellectual property
12.1 NovaSQ retains all IP rights on its Materials. The Client is granted a limited license for internal use by the original booking group only.
12.2 The Client must not sub-license, resell, or use Materials to provide similar training or train employees outside the booking group without consent.
13. Confidentiality and data handling
13.1 NovaSQ does not require access to sensitive proprietary data.
13.2 The Client is responsible for ensuring participants do not disclose confidential data into AI platforms. NovaSQ is not liable for data entered into AI tools by participants.
14. AI tools, accuracy, and indemnity
14.1 Disclaimer: NovaSQ does not control the security or privacy practices of third-party AI platforms.
14.2 Verification: NovaSQ does not warrant the accuracy of AI output. The Client is solely responsible for verifying all AI-generated content before use.
14.3 Indemnity: The Client agrees to indemnify NovaSQ against claims arising from the Client’s use of AI tools or implementation of training outputs, except where caused by NovaSQ’s negligence.
15. Non-solicitation
15.1 The Client agrees not to solicit or engage NovaSQ personnel for 12 months following the Services.
16. Provider unavailability and force majeure
16.1 NovaSQ is not liable for failures to perform due to causes outside its reasonable control (e.g., illness or travel disruptions). NovaSQ will work to reschedule at the earliest opportunity.
17. Disclaimers and Liability
17.1 Outcomes depend on participant engagement; NovaSQ does not guarantee specific revenue results.
17.2 Liability is limited to the amount of fees paid for the Services.
18. Privacy & Governing Law
18.1 Governed by the laws of Victoria, Australia.